Community Management Blog
Blog Entries - Dec. 2025
.jpg)
How Do I Keep Maintenance Vendors Accountable for Timely Repairs?
Delays in maintenance repairs are one of the most common frustrations for community association boards. A minor repair request can linger for weeks, leaving residents waiting and the board fielding questions with no clear timeline for resolution. When vendors miss deadlines or fail to communicate, accountability quickly becomes a concern that affects the entire community.
These situations are rarely caused by neglect. Most vendors want to complete work efficiently, but when expectations, documentation, or follow-up systems are unclear, even simple repairs can drag on. The result is a cycle of missed deadlines, unanswered questions, and growing frustration for both residents and volunteer boards.
Keeping maintenance vendors accountable requires structure, not just reminders. The following steps outline how associations can move from reactive problem-solving to measurable systems that protect timelines, strengthen communication, and build resident trust
.jpg)
6 Steps to Create a Welcome Packet (and Why Your Community Needs One)
The first few days in a new neighborhood often shape a resident’s entire experience. A friendly wave from next door, a quick greeting from a board member, and a folder of helpful information can all communicate that the community is organized and welcoming. A clear, well-planned welcome packet gives new homeowners confidence in their decision and helps them feel at home faster.
A welcome packet is more than a courtesy. It is a practical resource that reflects how a community operates. When the information is well presented and easy to understand, it becomes the foundation for trust, compliance, and positive relationships.
The following six steps guide board members and property managers through creating a packet that supports satisfaction, clarity, and community connection.
.png)
How to Prevent Burnout on Your HOA Board
Have you ever ended the day planning to relax, only to see another round of community emails waiting for you? The dishes are done, the lights are low, but the work of the association still lingers. Board service was meant to build connection and pride in your neighborhood; instead, it can begin to feel like an endless drain.
Scenes like this happen across communities every week. They don’t point to a lack of commitment, but rather to systems that expect too much of too few people. But with steadier organization, better communication, and shared responsibility, board service can feel rewarding again.
Here’s how smaller or self-managed associations can protect volunteers’ time and sustain healthy community leadership.